Key concepts: reservations, turnovers, jobs, and priorities

Turnover Calendar uses several core concepts that define how information moves from booking platforms into DOP operations:

- **Reservation**: An event that comes from a platform calendar. It includes dates, property, platform, and other data used to plan the turnover. - **Turnover**: The operational work related to a guest leaving and preparing the property for the next reservation. - **Job**: The operational work item inside DOP used to execute the cleaning. Jobs are what you manage and assign in DOP.

In practice:

- The **reservation** comes from the external platform. - The **job** is created and managed in DOP to perform the cleaning linked to that reservation.

Different reservations create different levels of urgency. Turnover Calendar helps you distinguish them:

- **Same Day Turnover**: The checkout and the next check-in happen on the same day or with a very short window. These usually require **high priority** because the team has limited hours to prepare the property. - **Next Day Turnover**: The turnover that allows you to prepare work for the following day. - **Flexible Scheduling**: A turnover with more operational margin or without an immediate next reservation detected. It can be scheduled more flexibly than a same-day turnover.

You should generally prioritize **same-day** and **next-day** turnovers before flexible ones because they have less operational margin.

Turnover Calendar also relies on configuration defined at the property level to speed up job creation:

- **Default service**: The base service defined by the property’s service rule. This is typically the main cleaning service for that property. - **Segments**: Additional services suggested or selected to complete the job, such as laundry, restock, or deep kitchen, when they are configured. - **Booking link**: The calendar or platform link associated with a property that allows reservations to appear in the Turnover Calendar.

These elements work together so that when you generate a job from a reservation, DOP can:

- Use the right property and its default service. - Suggest or include the appropriate service segments. - Link the job back to the original reservation and booking platform.