Lesson10 minArticle
Resolving Frequent Employee-Related Problems
Common problems and how to check them
Common problems and how to check them
Cannot assign an employee to a job
Confirm that the employee exists in the Employees module, is active, and has the necessary configuration to appear in job assignments. If they are missing, register them first; if they are inactive or misconfigured, update their profile.
Payroll does not match expected values
Check the employee’s pay rate, hours, selected period, overtime, taxes, and which jobs are included in the payroll. Compare with job history and related reports to identify discrepancies.
Duplicate employee records
Before deleting or merging, compare the history of each record (jobs, payroll, reports). Do not delete an employee with historical jobs or payroll without administrative review, as this may affect records and reporting.
General controls before making changes
- Verify that you are working with the correct employee profile (check name, email, and other identifiers).
- Review job history and payroll information before deactivating or deleting any employee record.
- Coordinate with HR, payroll, or administration before making structural changes that may impact historical records.
- Document significant corrections according to your internal procedures.