Help article18 minOwner, Office, Dispatcher

Turnover Calendar: How to Coordinate Cleanings Between Reservations in Diamond Operations Pro

The "Turnover Calendar" module allows you to turn short-term rental and vacation rental reservations into a clear operational schedule within Diamond Operations Pro. This module helps organize properties, reservations, platforms, services, priorities, and jobs so the team can coordinate cleanings between a guest checkout and the next check-in. For a company that manages several properties or serves vacation rental clients, the turnover calendar works as a central view to detect which properties need cleaning, when the work should be done, and whether an operational job has already been created in the system

What the turnover calendar is

The "Turnover Calendar" is an operational view that shows reservations by property and date.

Each reservation comes from an external calendar or connected platform. From that information, the team can review whether a cleaning job needs to be generated inside Diamond Operations Pro.

The main idea is to transform scattered reservations into a clear schedule for coordinating operations.

This module helps answer questions such as:

Which properties have upcoming checkouts?
Which reservations require same-day cleaning?
Which properties have less time between checkout and check-in?
Which jobs have already been generated?
Which jobs still need to be created?
Which services should each cleaning include?
Which properties need their schedules or calendar links reviewed?

What this module is used for

The "Turnover Calendar" module is used to plan work related to short-term rental or vacation rental reservations.

From this module, you can:

Review reservations by property.
View reservations in monthly, weekly, or custom date range views.
Detect same-day turnovers.
Detect next-day turnovers.
Identify jobs with flexible scheduling.
Review priorities.
Generate jobs from reservations.
Check whether a related job already exists.
Consult property information.
Review check-in and check-out times.
Manage services and rules by property.
Add properties to the calendar.
Configure booking links by platform.

This module helps reduce manual review and improves coordination between reservations, properties, and operational jobs.

Who should use this module

The "Turnover Calendar" is intended for teams that coordinate cleanings between reservations.

It can usually be used by:

Cleaning companies.
Operations teams.
Administrators.
Coordinators.
Supervisors.
Property managers.
Users responsible for turnovers.
Users who generate jobs from reservations.
Users who maintain services and rules by property.

This module is especially useful when the company works with several properties, multiple booking platforms, or tight cleaning windows.

When to use the "Turnover Calendar"

Use this module when you need to review reservations and convert them into operational jobs.

Common cases include:

The company services several short-term rental properties.
A property manager needs to control turnovers from a single view.
Reservations come from multiple platforms.
Manual review of external calendars needs to be reduced.
Cleanings must be coordinated between checkout and the next check-in.
Each property has different services, durations, or rules.
Same-day turnovers need to be detected.
Next-day jobs need to be prepared.
Flexible scheduling jobs need to be reviewed.
A property or reservation does not appear as expected.

Important concepts

Reservation
An event that comes from a platform calendar. It contains dates, property, platform, and data used to plan the turnover.

Turnover
Operational work related to a guest checkout and preparing the property for the next reservation.

Job
Operational work inside Diamond Operations Pro that is assigned or managed to perform the cleaning.

Same-day turnover
A case where guest checkout and the next check-in occur on the same day or with a very short window. It usually requires high priority.

Next-day turnover
A turnover that helps prepare jobs for the following day.

Flexible scheduling
A turnover with more operational margin or without an immediately detected next reservation.

Default service
Base service defined by the service rule for a property.

Segments
Additional suggested or selected services used to complete the job, such as laundry, restocking, or deep kitchen cleaning, if configured.

Booking link
Calendar or platform link associated with a property to show reservations inside the calendar.

Difference between reservation, turnover, and job

It is important to understand the difference between these three elements.

Reservation
The reservation comes from a platform or external calendar. It represents the guest stay.

Turnover
The turnover is the operational need that appears between a guest checkout and the next check-in.

Job
The job is the operational record inside Diamond Operations Pro that the team can assign, schedule, and execute.

Example:

A reservation ends on Monday at 11:00 a.m., and another starts the same Monday at 4:00 p.m.
That window creates a same-day turnover.
From that reservation, the team can create a cleaning job inside Diamond Operations Pro.

Opening the turnover calendar

Open "Turnover Calendar" from Diamond Operations Pro.
Review the visible date range.
Select the "Month", "Week", or custom range view depending on the operation.
Confirm that the expected properties appear on the calendar.
Review the visible counts of properties, reservations, and platforms.
Clear active filters if the information does not appear as expected.

If the screen does not show data, do not immediately assume there are no reservations. First review filters, date range, and visible properties.

Understanding the main screen

The main screen shows properties in rows and days in columns.

Each reservation appears as a bar inside the corresponding property row.

This view allows you to quickly review:

Which properties have reservations.
Which days have checkouts or check-ins.
Which reservations may create turnovers.
Which properties require attention.
Which priorities appear in the period.
Which reservations need operational jobs.

You can use different views depending on the level of detail you need.

Monthly view
Use it to review the full month and detect general workload.

Weekly view
Use it to coordinate the operational week and plan upcoming jobs.

Custom range
Use it to review specific dates, critical periods, or high-demand windows.

Using filters

Filters help focus on specific information.

You can filter by:

Property.
Client.
Address.
Reservation.
Platform.
Priority.

If a property or reservation does not appear, clear filters before assuming information is missing.

Reviewing turnovers for the day or week

Open "Turnover Calendar".
Select the "Week" view or a custom range.
Filter by client, property, platform, or priority if applicable.
Review the visible reservations.
Identify priority alerts.
Open urgent or high-priority reservations first.
Validate property, client, platform, dates, estimated checkout, and priority.
Check whether a related job already exists.
Generate a job if one does not exist yet.

For vacation rental operations, it is best to review same-day turnovers and next-day turnovers first because they have less operational margin.

Turnover priorities

Priorities help decide which reservations to review first.

Some visible categories may include:

"Starts today"
"Same-day turnover"
"Next-day turnover"
"Flexible scheduling"

Priority does not replace team review, but it helps organize attention.

A same-day turnover should be reviewed carefully because the window between checkout and check-in is usually short.

Generating a job from a reservation. One of the module’s main actions is creating an operational job from a visible reservation.

Click the reservation.
Review the property, dates, checkout, and priority.
Open the action to generate a job.
Confirm the start date.
Confirm the start time.
Adjust the end time if necessary.
Select service segments.
Keep or remove priority depending on the case.
Confirm job generation.

Before confirming, review the checkout time of the current reservation and the next check-in time so the cleaning is not scheduled outside the operational window.

Information the generated job may use

The job created from a reservation may use information such as:

Start date.
Start time.
End time.
Property.
Priority.
Default service.
Selected segments.
Reservation identifier.
Title.
Reservation dates.

This information helps the operational job start with useful data, reducing manual entry and coordination errors.

Reviewing and configuring a property. You can also review property information from the calendar.

Click the property.
Open the property panel.
Review name, client, type, and address.
Use the map or Google Maps link if you need to validate the location.
Review check-in and check-out times.
Review associated services.
Review service rules.
Navigate to the property or client profile if you need more information.
Update times when applicable.
Save or sync changes depending on the available option.
Return to the calendar and review that the cleaning window is correct.

Keeping times updated improves the accuracy of the cleaning window and reduces operational errors.

Managing services and rules by property. Each property can have specific services and rules.

Click the property.
Open the property panel.
Review the services section.
Add, edit, or remove services as needed.
Complete or update name, duration, amount, description, and category.
Confirm the changes.
Review the service rule.
Choose a default service.
Add additional segments when applicable.
Save the rule.

Service rules standardize what must be done for each property, speed up job generation, and help each turnover include the correct segments.

Adding properties to the calendar. For a property to appear correctly on the calendar, it may need to be added and have its booking links configured.

Open "Add Property to Calendar".
Search for and select the property.
Add at least one booking link.
Indicate the platform.
Enter the calendar link.
Save.
Refresh or check that the property appears on the calendar.

If the property does not show reservations, review that its links are configured correctly.

Managing booking links. Booking links allow the calendar to show reservations from external platforms.

Locate the property on the calendar.
Open "Set Property Links".
Review the current links.
Add, edit, or delete links as needed.
Undo changes if necessary before saving.
Save the changes.
Review that reservations are reflected correctly.

A property can have multiple links if it receives reservations from more than one platform.

Best practices

To keep operations organized:

Review the calendar at the start of each operational day.
Prioritize same-day and next-day turnovers before flexible jobs.
Confirm that the job time respects checkout and the next check-in.
Keep check-in and check-out times updated by property.
Verify that the default service matches the property.
Review that selected segments are correct.
Confirm that new properties have booking links configured.
Clear filters when a property or reservation does not appear.
Check whether a job already exists before generating a new one.
Escalate to Diamond Operations Pro support if the issue continues after validating data and filters.

Common issues

The calendar does not load

Verify that the module was opened from Diamond Operations Pro and that the session is active.

Then:

Reload the screen.
Check the connection.
Confirm whether there is a general system issue.
If the issue continues, escalate to Diamond Operations Pro support.

A property does not appear

Review the following:

The property exists in Diamond Operations Pro.
No filters are hiding it.
It has at least one booking link configured if it is expected to show reservations.
The option to hide properties without reservations is not enabled.
The property is configured correctly.

A reservation does not appear

Confirm the following:

The platform calendar link is configured correctly.
The reservation exists in the external source.
The visible date range includes the reservation.
No filters by platform, priority, client, or search are hiding it.
The property is associated with the correct link.

Priorities do not appear

Confirm that priorities are configured and that priority rules are assigned.

Also review that the reservation is visible.

Visible rules may include:

"Starts today"
"Same-day turnover"
"Next-day turnover"
"Flexible scheduling"

A job cannot be generated